Frequently Asked Questions
Everything you need to know about your favorite snacks from around the globe.
Where do your snacks come from?
We source our exotic treats from all over the world, including Japan, Korea, Thailand, the UK, and various countries across Europe and South America to bring you unique flavors you can't find locally.
How long does shipping take?
Orders are typically processed within 1-2 business days. Shipping times vary by location, but most domestic orders arrive within 3-7 business days. You will receive a tracking number as soon as your box ships.
Are the snacks safe to eat if the packaging is in a different language?
Yes! All products are authentic and safe. While the original packaging may be in a foreign language, we ensure all items comply with safety standards. You can always contact us if you have specific ingredient or allergen concerns.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or if there is an error on our part, please contact our support team within 48 hours for a replacement or refund.
What happens if my snacks melt during transit?
Since we ship globally, environmental temperatures can vary. We recommend tracking your package closely to ensure it isn't left in a mailbox. We are not responsible for melted chocolate or candy, but we do offer insulated shipping options during summer months.
Do you offer subscription boxes?
Yes! We offer monthly subscription tiers that allow you to discover a curated selection of mystery snacks from a different country every month at a discounted rate.